Shipping overview

Garnet offers a powerful shipping feature that can replace most third-parties apps. Vendors set their shipping preference in Garnet > Settings > Shipping and the marketplace can set a default shipping option in Garnet > Admin Panel > Shipping.

When the shipping is set, Garnet Marketplace takes care of the rest and:

• Compute the right shipping rate at checkout,
• Properly combined the rates when there are multiple vendors in the cart,
• Split the vendor shipping based on their settings
• Allow the vendors to purchase a shipping label within Garnet.

The marketplace can then offer competitive and tailored shipping rates to its customers while respecting the shipping process of its vendors.

TIP

We strongly recommend the marketplace to use Garnet Marketplace's shipping because:

• shipping cost is properly split for each vendor in case of a multi-vendor cart,
• the finance view will be accurate,
• vendor payouts will be accurate,
• the vendors can purchase shipping label when using live rates.

INFO

You don't need Garnet Marketplace's shipping when your store offers free shipping or only digital assets.

Garnet shipping options

Garnet offers several ways to set shipping rules. Either with

• flat rates,
• or live rates,
• or both.

If you are unsure where to start, go for the flat shipping rates first.

View of Garnet > Admin Panel > Shipping

The shipping cost is directly shown at checkout when the vendor enters their address. If there are other shipping provider installed with your store, their rates will also show and will not conflict with Garnet's.

Flat rates

Flat rates enable the vendor to set their shipping rates based on defined condition like such as:

• $10 shipping under $50, free shipping above
• $10 for domestic shipping, $20 for international shipping
• $10 when the order is < 5kg, $25 when < 20kg, $50 when >20kg

Learn more about flat rates.

Live rates

Live rates leverage other shipping services to compute the rates from your preferred providers. They are calculated from the vendor warehouse to the customer delivery address.

Using live rate also lets the vendor to purchase the shipping rates directly in Garnet Marketplace.

Example of live rates at checkout

Learn more about live rates.

Combining Shipping Rates

If there are multiple vendors with their own shipping rates, Garnet Marketplace will display at most rates:

• the sum of the cheapest rates,
• the sum of the fastest rates.

Here is the combined rate of a flat rate from the first vendor and the live rates from the second vendor.

Unfortunately, Shopify does not allow the customer to select one shipping per items (link) so we have to aggregate the rates.

Shipping outside of Garnet

If you handle shipping outside of Garnet (with another fulfilment app for instance), Garnet will not be able to split the shipping.

Troubleshooting

My new rate is not active?

Shopify caches the calculated rates for several minutes. Please wait and try again later and use a different shipping address.

There are unexpected rates in the cart

If you installed any other shipping management application, you might get shipping rates from Garnet and other apps.

To resolve the issue, you can either:

1. uninstall the other shipping management app
2. or remove the other shipping management carrier rate

For 2, you can go to Shopify > Settings > Shipping and delivery > Shipping > General. From there, ensure only the rate Garnet Marketplace is defined.

Here is how you can add Garnet Marketplace carrier's rates: