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Messaging Setup
Follow these steps to enable messaging on your store.
1. Turn on messaging
To get started, enable the Messaging
feature in Garnet > Admin Panel > Features
.
Immediate effects:
- Vendors have a new tab containing their messages.
- Vendors can message registered customers from the order view.
2. Add the messaging page
Navigate to your store Shopify > Online Store > Themes
and Customize
your theme. Then create a new page template named messages
.
Then add the theme component Message panel
without any configuration.
Then we'll create a Shopify page using this template. Navigate to Shopify > Online Store > Pages
and create a new page named Messages
. Ensure that the page template is messages
(created earlier).
That's it! You now have a page where logged-in customers can see their messages!
3. Add the Contact seller
button
Navigate to your store Shopify > Online Store > Themes
and Customize
your theme. Then access the product page template you want to edit.
There, add the theme component named Contact seller
. Usually, we place it below the Add to cart
buttons.
You can customize the design of the button by changing its style and classes.
You have several configuration options available:
- Use login popup: Whether to use a custom popup to login or to use Shopify's new customer page. If you are unsure, use the new customer page (default).
- Open Garnet messages at a specific URL: Must be the relative URL of the message page created in step 2. For example, it can be
/pages/messages
. - Testing: Show the widget only to one customer with a specific email. This is used for testing.