Message moderation

Garnet Marketplace has various moderation mechanisms. The main goal is to:

• prevent fraudulent customers to abuse the chat to spam or scam vendors,
• prevent customers and vendors to bypass the marketplace.

The Garnet Team put in place several measures to cope with many use cases. For security reason, we keep this information private.

If you are a marketplace and you are interested in having a stronger moderation for your users, let's discuss.

Archive a conversation or a customer

The marketplace is able to moderate a conversation or a customer. To do so, click the button Moderate at the top of the file:

• Archive this one conversation will remove the conversation to the vendor and the customer.
• Archive all messages from {customer ID} will remove all conversations from the fraudulent customer.

Send a message as an admin, seller, or buyer

The marketplace can also jump in the conversation to reply on behalf of the vendor, buyer, or even send a message as an administrator.

Messages sent as an admin will be sent to both the vendor and the buyer.