All fulfilment features in Garnet are available from the vendor's Shopify store. See how to install Garnet Seller to get started.
Note that all integrations are in real-time so there is almost no delay (less than a few seconds) between the data from the vendor, and the data from the marketplace.
Products listed to the sales channel
Garnet Seller are automatically available in
Garnet > Products. Hence, all products will need to be approved by the marketplace before being available for sale.
Garnet uses the product's
SKU as the unique identifier. Make sure to keep it the same to avoid having duplicate listings in Garnet.
If a product is removed from
Garnet Seller, then it will be removed from Garnet as well. If the product is already live, its stock will be set to
0 to prevent overselling.
Once the marketplace sells a product, the stock in Shopify will be decremented accordingly. Hence it prevents the vendor from selling on another sale channel out-of-stock products.
Once an order is made on the marketplace, it is transferred to the vendor. The order contains:
- Product sold with quantity
- Customer details except for the email address that is obfusacted. It prevents vendor mailing automation from sending duplicate emails.
- Garnet Marketplace URL in the order's note. Convenient when they need to reference the order to the marketplace.
- The tag
Garnet Order, so the vendor can filter and export their orders related to Garnet. Convenient to double-check the vendor payouts.
Whenever an order is forwarded from the marketplace to the vendor, the vendor can fulfil it. The following fulfilment details are forwarded back to the marketplace:
- tracking company
- tracking number
- tracking URL
Hence if the marketplace has email automation in place, it will correctly pick the data.
We are looking to integrate payment
We are in discussion with the Shopify team to create a payment integration to automatically bill and transfer the payout from the marketplace to the vendor.
Contact us if you want to be notified once the feature is available.