Shipping rates

Internally, vendor shipping rates correspond to a Shopify shipping profile with the vendor's products assigned to it.

Shipping zones

By default, the vendor will create a shipping rate on the default marketplace's market. If the market contains sub-region, the vendor can narrow down their fee for a subregion.

A country or a sub-region can only appear in one shipping zone to avoid conflicts. Unavailable countries are greyed out and cannot be selected.

Shipping rates

When a shipping zone is selected, the vendor can add shipping rates. A shipping rate has:

• a name, based on the shipping method names provided by the marketplace,
• a description, that will show on the checkout page,
• a price, the price of the rate,
• a condition, either based on the order price or order weight.

WARNING

Any use case not covered will prevent the customer from purchasing the item. i.e. If there is no rate for 20kg and above, a customer will not be able to complete their purchase.

Troubleshooting

Shipping rates from other apps

If you installed any other shipping management application, you might get shipping rates from Garnet and other apps.

To resolve the issue, you can either:

1. uninstall the other shipping management app
2. or remove the other shipping management carrier rate

For 2, you can go to Shopify > Settings > Shipping and delivery > Shipping > General. From there, ensure only the rate Garnet Marketplace is defined.

Here is how you can add Garnet Marketplace carriers rates: